Privacy Policy
Last updated: July 3, 2026
This Privacy Policy explains how FLEETPRO PARTS & TIRES INC ("FleetPro", "we", "us") collects, uses and shares information when you visit fleetpro.trade, request or use a business account, place orders — online, by phone, by email or at our parts counter — or otherwise contact us. Our services are provided to businesses; "you" includes the business and its authorized users.
1. Information you provide
- Account information — company name, contact name and role, business email and phone, shipping and billing addresses, and any details you submit when requesting an account.
- Order information — quotes, order history, purchased products, delivery details and invoicing records.
- Communications — messages sent through the contact form (name, phone, email, company, subject, message) or by email and phone.
2. Information collected automatically
When you use the site we receive standard technical data: device and browser type, IP address, pages viewed, referring page and session identifiers — collected through cookies and the analytics services described below.
3. Payment information
Card and ACH payments are processed by Stripe. Your card details go directly to the payment processor — we do not store full card numbers on our systems. Stripe's handling of your data is described in Stripe's own privacy policy. For checks, Zelle and cash we keep only normal transaction records.
4. How we use information
- Processing quotes, orders, deliveries, pickups, returns and warranty claims;
- opening and managing business accounts, including tiered fleet pricing;
- service messages — order confirmations, shipping updates, RMA instructions;
- answering inquiries and providing support;
- sending occasional marketing emails about products and offers (you can opt out at any time);
- improving the site and catalog using aggregated analytics;
- security and fraud prevention;
- meeting legal obligations, such as tax and accounting record-keeping.
5. Cookies and analytics
The site uses essential cookies for sign-in, cart and core functions. For usage statistics we use Google Analytics 4 (Google LLC), which may set cookies and similar identifiers, and Plausible Analytics, a privacy-friendly service that collects aggregate statistics without cookies. The map embedded on our Contact page is served by Google Maps and may set Google cookies. You can control or delete cookies in your browser settings (blocking essential cookies may break sign-in and checkout) and can opt out of Google Analytics with Google's browser add-on.
6. How we share information
- Carriers and delivery — name, delivery address and phone, as needed to deliver your order;
- Payment processors — Stripe, to process card and ACH payments;
- Platform and hosting — the site runs on Odoo Online (Odoo S.A.), which stores site and account data on our behalf;
- Analytics — Google and Plausible, as described above;
- Legal — professional advisers, and authorities where disclosure is required by law or needed to protect our rights;
- Business transfers — a successor in a merger, acquisition or sale of assets, under this policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
7. Retention
We keep account and order information while your account is active and as needed for the purposes above. Transaction and invoicing records are retained as required by tax and accounting law, then deleted or anonymized.
8. Security
The site is served over TLS encryption, access to account data is restricted, and payments are handled by PCI-DSS-compliant processors. No system is completely secure — keep your account credentials confidential and tell us immediately if you suspect unauthorized use.
9. Your choices and rights
Email sales@fleetpropt.com to access, correct, update or delete your information (deletion is subject to legal retention requirements). Every marketing email contains an unsubscribe link, or you can opt out by emailing us. Depending on your state of residence you may have additional privacy rights; we honor valid requests and will not discriminate against you for exercising them.
10. Business use and minors
fleetpro.trade is directed to businesses. It is not intended for individuals under 18, and we do not knowingly collect information from minors.
11. Where data is processed
We are located in the United States, and information is processed in the United States and in other locations where our service providers operate.
12. Changes to this policy
We will post any changes here with a new "Last updated" date; for material changes we may also notify account holders by email.
13. Contact
FLEETPRO PARTS & TIRES INC · 6250 Church Rd, Hanover Park, IL 60133 · +1 (224) 491-4791 · sales@fleetpropt.com. See also our Terms & Conditions.